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India's No.1 IVR service provider

Advanced IVR solution with CRM Integrations and APIs Support

Our voice platform comes with a wide range of product and services which helps to automate any business process and leverage maximum advantages of cloud telephony. 

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    Create Better Customer Experience





    YakoVoice's IVR Solution

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      Superior voice

      Don’t make your customer confused. Have Superior voice quality to reduce disputes to a minimum

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      CRM Integration

      Get your customer data organized. Create better customer environment and increase productivity

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      Sound Professional

      Greet your customers with company anthem. Put Music on hold and improve brand image

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      Manage big call volume

      With expanding business verticals, manage heavy call flow easily with scalable IVR

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      Smart Dashboard

      Record and monitor calls to analyze call quality, agent performance and more with few clicks

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      Maximum uptime

      Keep your phone system going for 24*7. Even capture after hour calls and never miss a lead

    Know how IVR solution helps you to grow your business..!

    Get Your Free Consultation Today!

    Contact Expert Now

    Unlock Advanced IVR Features

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      Real-Time Notification

      Get SMS and Email alerts of customer call quickly. Manage incoming leads easily

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      Intelligent Routing

      Route calls automatically according to customer needs to right agents

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      Drag n Drop interface

      Greet your customers with company anthem. Put Music on hold and improve brand image

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      Easy to remember Number

      Get a customer facing virtual number for better communication

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      Sticky Agent

      Forward calls to same agent for a particular customer. Maintain customer relationship

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      Blacklist setting

      Block unwanted callers and regions to increase productivity and stop spammers

    FAQ

    What is ivr?

    IVR (Interactive Voice Response) is an automated telephony system that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

    How IVR system Works?

    IVR system allows incoming customer calls to direct to phone system before talking to an agent. IVR works with DTMF (dual tone multi frequency) tones to route the calls. This flow can be designed according to business requirements and call flow.

    How much does IVR system cost?

    IVR system comes with lot of features designed for business needs, it varies business to business. So as the prices are different according to usage of IVR system, normally its pay as you go model.

    How do I use IVR service?

    Any customer facing business can use IVR services. All you need is better internet connection and a PC to manage and design IVR flow.

    You can choose best IVR provider and get plans accordingly

    There are also free demos available from YakoVoice to make you understand how you can use IVR for your business.

    Know More

    [Guide] Everything you need to know about IVR System

    What-is-IVR-guide

    IVR (Interactive Voice Response) is an automated telephony system that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

    Read More

    Our Valuable Customer

    YakoVoice-Clients
    Cloud-telephony-solution

    Blog

    Is your Old telecom lines Monsoon ready?

    Seasons change yet telecom lines don’t. Also, 90% of business interchanges still happens on a telephone. Each business requires steady correspondence with clients. In any case, imagine a scenario where as a result of some common disasters your telecom lines go down.

    This happens regularly in storm or monsoon when the lines you are utilizing for correspondence abruptly get disengaged. What’s more, it takes a while for them to get on track once more. Regardless of whether you complain to your telecom supplier, it won’t encourage much.

    The reasons are basic for this to happen. The lines are not updated, they are not protected. Physical lines require continues maintenance and it requires a lot of costs which no one is ready to pay. It also requires heavy infrastructure and human resources to take care of it.

    So the inquiry rises, is your old telecom lines rainstorm prepared? If not then what is the option? How you can keep your communication going.

    What is the Solution?

    This comes down to only one outcome, Switching from old telecom EPABX to Cloud Telephony.

    With many proven reasons, Cloud Telephony is the future of business communication.

    • No infrastructure required

    Cloud telephony provides facility to maintain and manage the entire communications infrastructure in the cloud while business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.

    • No downtime

    Unlike old telecom lines, there is no downtime with Cloud Telephony. Technologies like Yako Voice provides redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure. It will ensure no break in customer communication, which leads to flowing revenue.

    • Superior Voice quality

    Cloud telephony’s state of art technology and robust infrastructure is hosted in a modern data center for high availability of bandwidth which provides superior voice quality. With maximum redundancy of networks, it is ensured that voice quality remains up to mark. No disconnected communication and no voice break.

    • Cost-effective

    Once you get rid of old lines, it simply cuts down the human resource and maintenance cost. Cloud telephony saves up to 80% of cost compares to any other communication medium. You can utilize this cost into other ventures of business.

    • Highly scalable

    Manage a high volume of traffic easily with our distributed design pattern and architecture. Now you can scale your volume as per requirement and ensure smooth functioning of a business. With expanding a business you don’t need to set up new communication system. Cloud telephony expands as per your business needs.

    • Smart analytical dashboard

    Cloud telephony comes with a smart analytical dashboard. All your business calls can be recorded and stored in the database. You can even send the same details on your desired database or website by URL forwarding. This data can be analyzed for better customer experience and complaint management.

    Is it easy to switch on cloud telephony?

    Yes. Switching from your old telecom lines to cloud telephony is not a rocket science. And it does not require any additional infrastructure to set up.

    Yako voice cloud telephony platform allows you to bring your own number and port it on our cloud. It has availability in multiple regions across India, gives you wider flexibility in every region. Having your own personalized number takes away your worry of losing your private number.

    You can handle all your calls on the go even when you are not in office. Moving business locations was never easy before.

    By publishing one Toll-free number, you can handle all your business communication easily.

    We are here to help you out

    Yako voice gives you an opportunity to setup Cloud Telephony with just few mouse clicks. No technical expertise required.

    Our voice platform is designed with a holistic approach to cater for a wider audience with diversified needs.

    Our voice platform comes with wide range of product and services which helps to automate any business process and leverage maximum advantages of cloud telephony. Discover the power of cloud telephony. Get all communication solution under one roof. Let your customers connect to you freely; expand your business across the globe.

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    In case you missed our previous updates:

    Transform your business communication with Custom IVR

    6 Ways financial institutions can win more business with cloud telephony

    6 reasons why you need to upgrade to cloud contact center for better customer experience

     

     

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    • 5 proven ways to handle sales calls, that drives more revenue
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