How is having a toll free number beneficial for your business
Customers are the priceless possession for business and offering them certain privileges is like icing on the cake. If you are looking for ways to take your business to a new height, then getting a toll free number for your business is an important consideration. The potential clients are sure to feel privileged once they get a chance to call you for free.
As an added advantage, try to get a toll free number for your business that consists of an IVR. So, this will make you available to your customers 24*7 and will also let to channelize each call into the proper department and increase your brand visibility in the long run.
What is a toll-free number exactly?
Before we get into further details, let us consider what a toll-free number is all about. A Toll free number begins with 1800 in India and has respective codes according to countries.
Such numbers can be dialed from both landline as well as mobile numbers and the caller will not be charged. Toll free numbers attract long distance and even overseas callers as TFS eliminates high STD, ISD call rates.
Toll-free numbers are commonly used by companies to offer customer support and also for customers to reach out. It is known as the traditional way to provide a convenient and free service to the potential customers of a business.
Use toll-free number according to your business need.
For example, Land brokers say that real estate is all about location. The scenario is equally valid when it comes to determining whether your business needs a toll free number for which purpose.
In case you are a startup, and the customer base is local, then availing a toll-free number might be used for Lead generation. And if you are an industrial giant and possess a national and international customer base then it is highly recommended to offer a free and easy way for your customers to reach you, and this is also true if you have an e-commerce portal.
Basically toll-free can be used for any kind of business by determining your business needs.
Below are a few reasons justifying why you need to get a toll free number for your business –
- Your customers might turn out frustrated if Google fails to offer them your contact number due to some technical glitches. Customer frustration can be reduced to a great extent once you get an 1800 number for your business. This will in turn increase customer satisfaction as you will be able to take up each call and answer every query. Customers will be able to reach you anytime without having to spend anything.
- A toll-free number is no doubt easy to remember. It is comparatively easy for anyone to remember call numbers like 1-800-* than to remember a telephone number consists of many different digits in a random order. This way people will call you more often thereby increasing sales. A toll-free number also acts as a useful marketing tool.
- Offering business credibility and enhancing the business image is also another forte of an 1800 number.
- You can easily relocate your business without hampering customer communication. You don’t need to get a local number as these numbers are easily reachable around India.
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