Advanced Call Center Software in India
Get a flexible, scalable and cost-effective platform for both Inbound and Outbound customer interactions.
What is Call Center Software?
Call center software is a system that helps you manage your business phone conversation. Your sales and support team can handle inbound and outbound calls using call center software. This can be ultimate centralized solution for all your customer communication. It comes with all the features including Call recording, Lead management, IVR and Call routing. Call center software can be ultimate replacement for Old EPABX.
Benefits of YakoVoice's Cloud-Based Call Center Software
Easy to remember Number
Get easy to remember Yako virtual number for all your business communication. This one centralized number can make the job easy for customers to reach your business. You can also bring your own customized number.
Easy customer engagement
After getting virtual number it becomes easy for customers to reach your business. You can use this number in all your promotional and transactional activities. Customers from any region can reach your business without paying any charges.
Once customers start calling your business, you can route calls right agents/departments with customized call flow. You can change or modify call flow as per business requirements with the help of Yoko design studio. Put company greetings, Music on hold and more for better customer experience.
Yako Cloud center software comes with a smart dashboard which helps you generate real-time reports. You can also record and monitors all the calls. it also helps to measure agent performance and call quality. Get in-depth analysis easily with few clicks.
Try Cloud Call Center Software For Free
Get free call & SMS credits
Advantages of Customer Call Center Software
Simple and quick setup
Now you can set up your own call center solution very easily in less than an hour. And that too without any technical knowledge
Automatically sync outbound and inbound call information to the respective contact, lead, or account in the CRM systems
With our smart dashboard facility get in-depth analysis, keep an eye on customer conversation, agent performance and more at one place
Intelligent Call Routing
Route your incoming call as per your working hours to suitable agents, team or department based on custom criteria
Agent level login
Allow agents to log in and see full reports including working hours, roles and performance index
It is highly cost-effective as no infrastructure or maintenance is required
Who can use a call center Software?
For Small Business
For Multiple Branches
Features of Our Call Center Software
To enrich your customer experience you need Multi-level IVR which is specially designed for your business and not generic.
Record and monitor and store every call. Perform in-depth analysis to measure agent performance, call quality and customer issues.
No technical expertise required
You don’t need any technical expertise to change or modify call flow or setting up new tools.
Automated call & SMS
Run promotional and transactional campaigns with automated calls. save big on manpower; Track ROI effectively.
Missed call to IVR
Use the most effective mobile engagement tool with IVR. This can be the easiest way for customer engagement.
Add as many channels as you want as per your business requirement. change it anytime accordingly.
Our Valuable Clients
Also, download the step-by-step guide to IVR
Know everything about cloud communication system
The YakoVoice Advantage
Manage a high volume of traffic easily with our distributed design pattern and architecture.
Bring Your Number
Yako voice cloud telephony platform allows you to bring your own number and port it on our cloud.
Superior Voice Quality
Our state of art technology and robust infrastructure is hosted in a modern data center for high availability of bandwidth which provides superior voice quality.
24x7 Technical Support
We have a strong team of engineers and technical support executive to ensure prompt response
Yako voice provides redundant cloud infrastructure spread across multiple regions to ensure high availability.
Know how a cloud-based call center software can enhance your customer experience
Get rid of old communication system like EPABX