When talking about sales calls, there are thousands of books written and many researches have been conducted already.
There are millions of tips on the internet how to handle sales calls or tackle customer communication.
But, to make all this work in a manner to achieve better results, brands spend heavily on marketing or skilled human resources.
In this article, we will discuss small changes in call management system, which can help businesses improve sales calls without costing or brainstorming much.
Automated Outbound calls:
Automated calls are specially designed for startups and SME’s to spread communication effectively.
It is a powerful communication tool and allows pre-recorded voice to be automatically broadcast to designated groups as well as can be programmed for capturing and storing an interactive response from targeted customers in the form of DTMF.
Automation makes it easy for brands to spread the message effectively. It will make your customers remember you, and it will be also cost-effective than any other medium of calling.
Companies can even send personalized events invitations, promo offers, or call customers to visit you and increase customer base.
Be available when a customer calls:
The most important thing in any business is to manage calls effectively. In current tech updates, only cloud telephony is able to provide this feature to businesses.
With old EPABX, the major issue in focus is not able to answer after hour calls. And also with a fixed infrastructure, it is not possible to attend customers on the go.
Once sales executives are able to receive emergency calls after office hours too, it will logically generate more revenue. And there won’t be any chances of missing out important leads.
Cloud telephony gives you an option of tracking all your calls and lets you connect with your customers easily. Be available anytime, at anywhere for your prospects.
Effective lead management:
Integrating call management system with tools like CRM makes it more lethal. It makes the job easy for businesses to manage incoming leads.
Cloud telephony offers inbuilt as well as third-party merger options, which can be used as a sales management dashboard.
A single dashboard which provides all the data of leads and follows up details for agents can play a vital role in a sales cycle. You can even separate cold, warm and hold leads according to customer conversation.
Agents don’t need to remember what the last conversation they had with a customer and who attended that particular call. It makes sales calls more powerful
Know your customers:
Analyzing customer behavior is equally important to improve sales calls. Companies spend a large amount on researching consumer behavior tools.
With cloud telephony, one can record and analyze every conversation that takes place. You can listen to your customer conversation, later on, to know what customer needs are.
Companies can even listen to agent’s calls to measure performances and take steps to improve it. This makes the job easy for the performance rating at the end of the year.
Cloud telephony dashboard makes it possible for companies to analyze customer needs and improve sales tactics accordingly.
Superior customer experience:
60% of businesses in India are not equipped with a call management system and that results in loss of revenue. The reason for that is whenever a customer is calling to purchase services/product, the number is either not reachable or goes to other departments.
Intelligent call routing feature in cloud telephony allows companies to set a flow for better customer experience. A customer can choose options based on requirements.
And also there is near to zero downtime in cloud telephony which is why your business can go 24*7 without interruptions.
It also leads to improving agent productivity which ends up to more sales calls and more customer conversation.
These small changes can make a big impact on sales calls for any business. Technologies like Yakovoice cloud telephony are helping organizations achieve higher results by providing turnkey solutions.
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