Hosted IVR | Yako Virtual Agent

Hosted IVR

Manage inbound and outbound HOSTED IVR online

Design and launch your multi-level IVR in less than 5 minutes.

Yako voice gives you an opportunity to create a multi-level, dynamic IVR with just few mouse clicks. No technical expertise required.

Design and launch your multi-level IVR in less than 5 minutes.

Yako voice gives you an opportunity to create a multi-level, dynamic IVR with just few mouse clicks. No technical expertise required.

Yako Design Studio

Design a multi-level IVR using our ready to use design studio and accelerate your customer engagement with the help of a custom IVR flow. Our easy to use

 drag and drop interface,

Does not require any advanced technical skills to design your IVR.

Design Custom IVR Studio
Department-Agent

Efficient Work Flow

YakoVoice is designed with efficient work flow to segregate every call based on department and agent. Our distributed design pattern helps you to drive various business insights such as department wise called density and agent’s performance matrix.

Detail Reporting

Your billing module is available for detailed CDR for every event which occurs in your account. Starting from inbound call history to outbound call detail including tollfree reverse billing data.

Department-Agent
Design Custom IVR Studio

Yako Design Studio

Design a multi-level IVR using our ready to use design studio and accelerate your customer engagement with the help of a custom IVR flow. Our easy to use

 drag and drop interface,

Does not require any advanced technical skills to design your IVR.

Department-Agent

Efficient Work Flow

YakoVoice is designed with efficient work flowto segregate every call based on department and agent. Our distributed design pattern helps you to drive various business insights such as department wise called density and agent’s performance matrix.

Department-Agent

Detail Reporting

Your billing module is available for detailed CDR for every event which occurs in your account. Starting from inbound call history to outbound call detail including tollfree reverse billing data.

Key Features

Our voice platform is designed with a holistic approach to cater for a wider audience with diversified needs.

  • Multi-Level IVR
  • Call Recording
  • Call Analysis and Reporting
  • Realtime SMS/Email Notifiaction
  • Third Party CRM Integration
  • Intelligent Routing
  • Sticky Agent
YakoVoice Dashboard

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