IVR is adopted by every business, whether it is small medium or big. The normal IVR solutions include customers giving a call and after multiple attempts, someone is there to provide desired services.
But that is not enough if you want to deliver high-class customer experience. Research says 86% of customers look for better experience and easy communication with any business.
To provide world-class customer experience your business communication needs to be different from the competition. It needs to be customized.
To enrich your customer experience you need Custom IVR Solution which is specially designed for your business and not generic.
Why your business needs Custom IVR Technology?
- Superior customer experience:
Customized IVR System can help your business to enrich the customer experience.
When customers are calling any business, all they want is an easy way to reach desired services.
And when it happens correctly they end up buying their products or service.
By having custom IVR Solution, a business can set IVR menus according to customer needs.
- Easy to reach extensions
In normal IVR scenario, sometimes includes complicated options, which can mislead customers to wrong agents. When integrated with custom IVR system, your business can set easy to reach extensions.
If a customer is calling for the support he/she can easily reach support rather than any other department.
It saves a lot of time for both customers and agents.
- Boost productivity
With easy to change menus agents can spend more time focusing different areas of business. Agents will also be more efficient when connecting with right customers. It will require less training and cost to increase the productivity of business as IVR menus will be automated.
- Highly scalable
According to business requirements, you can increase or decrease your call volumes easily.
Custom IVR is highly scalable when it comes to managing the traffic. It can make the business communication smooth without any interruption of changing IVR setup.
- Easy to change
YakoVoice Custom IVR gives any business a privilege to change to IVR menus anytime.
With changing business model you can change IVR flow as well.
For any short time Promotional or transactional purpose IVR menus can be changed so customers don’t face any issues reaching your business.
- Integration option
YakoVoice Custom IVR comes with an option of integrating any third-party API or CRM.
You can easily integrate CRM to your IVR and track all the details about the conversation with customers.
Even measure agents performance by analyzing the data. Make the interaction personalized by adding comments on the previous data.
These way customers get more attached to the business and build better relationships.
Features of custom IVR Technology:
- Call recording
With YakoVoice custom IVR solution you can record all your business calls. This can be handy in case of any dispute or queries from customer or agents. This recording can also be useful to analyze the performance of your conversations with customers.
- Call analysis and reporting
YakoVoice Custom IVR comes with the smart dashboard. Wich helps your business keep all the record and provide reports for each conversation. What is the average conversation time? Average resolving time for any query. Everything can be found in one dashboard. You can even download or forward these reports to specific database or URL accordingly.
- Real-time notification
Get real-time notifications of calls even when not in the office. You can get notification via SMS or Email on your phone. And get things done on the go. You don’t always require PC to work or attend calls.
- Intelligent routing
YakoVoice Custom IVR provides intelligent call routing options from which calls are automatically routed to available agents if the line is busy. You can even set the routing logic for calls depending on working hours and availability accordingly.
- Maximum uptime
YakoVoice provides redundant cloud infrastructure spread across multiple regions to ensure high availability of cloud infrastructure. The system is well designed and thoroughly tested to work efficiently.
In case of any sudden outage in a particular region, our cloud infrastructure plays an important role in failover management for every toll-free number.
With decades of experience and the highly skilled team, we can help you create your own tailor-made Custom IVR System according to your business needs.
Custom IVR can transform your business communication in a way that you get maximum output with minimum resources.
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